COMPLAINTS HOTLINES ONE SIGN OF PROGRESS ON ROAD HARASSMENT

Monday, September 19 2011

Denise Awoonor-Renner
Since 2006, the UEMOA-USAID Trade Hub road governance initiative has lifted the veil on the checkpoints, bribes and delays that impede the movement of goods and people in West Africa. This month, the Trade Hub and UEMOA are bringing stakeholders together to look at successes, challenges and sustainability.

“The annual steering committee meeting is a status check, in effect,” said a UEMOA transport official who was not authorized to speak for the organization. “This year it is also looking ahead.”

One indication of the changes across the region is the proliferation of complaints lines that people can call to report corrupt practices on the roads and highways. The UEMOA-USAID Trade Hub reports on road governance have highlighted the problem and the hotlines are just one sign of progress, stakeholders said.
 
“The data collected over the last 12 months on the number of checkpoints – and the bribes and delays associated with them – has given many reason for cautious optimism,” said Niels Rasmussen, transport director at the USAID Trade Hub.
 
Quarterly reports on checkpoints, bribes and delays have fueled advocacy.
Quarterly reports on checkpoints, bribes and delays have fueled advocacy.
“We’ve seen some significant improvement in some countries, notably Ghana and Togo, and no real change in others, notably Mali,” he said. “The addition of Senegal in July 2009 and Cote d’Ivoire in January 2010 has broadened the scope of the initiative and confirmed the importance of stability to good road governance.”

Dr. Justin Koffi, the Executive Secretary of the Abidjan-Lagos Corridor Organization, which monitors the all-important corridor that affects 35 million West Africans directly and millions more indirectly, said the meeting would allow stakeholders to share various perspectives.

For private sector stakeholders, the initiative has had a notable impact. They credited the Borderless advocacy campaign for significant progress on eliminating trade barriers.

Bribes per 100km. Based on data collected Jan. 1 to March 31, 2011. 455 CFA = 1 USD.
Bribes per 100km. Based on data collected Jan. 1 to March 31, 2011. 455 CFA = 1 USD.

“The initiative has reached a milestone, not only to change the mentality on road governance but, equally, to coordinate the actions stakeholders are undertaking across the sub-region,” said Francis Agbagli of TransAlloman, a trucking company based in Togo. “Without a doubt, the initiative has been beneficial for the transport sector and, beyond that, for the regional economy.”
transports et par ailleurs pour l’économie de la région. »


“The borderless initiative has been embraced by many transport stakeholders, especially drivers and the impact of this program in raising awareness and  combating  issues of bribery and delays on the roads is very visible,” said Frank Eshun, managing director of Damco, a transport and logistics company in Ghana. “Increased knowledge on delays aids my company in proper planning for key clients regarding information on lead times, transit times, etc.

I believe the programme will continue to be a driving force in achieving a further reduction and
improvement in delivery of transport services in the region.”

 

Cote d’Ivoire now has the dubious distinction of worst performance on the indicators (see graphic). But since the denouement of its political crisis in April, new efforts by the government and civil society are raising awareness – the first step toward tackling the problem.

 
Awareness raising in Ghana – notably a caravan organized by the Ghana Shippers’ Authority and the USAID Trade Hub – led to immediate impacts, stakeholders said. Senegal, similarly, has seen consecutive quarters of improvement, reports have shown.
 
In 2011, Benin and Niger joined the initiative and soon data collected by truckers as they haul goods from Cotonou to Niamey will appear in the initiative’s quarterly reports. At a meeting in Niamey in July, stakeholders expressed frustration at the “abnormal practices” affecting their business and strong support for the Borderless advocacy campaign to increase trade. Last month, the government launched a “green line” for people to call to report corrupt practices.
 
Niger’s hotline is the latest – others now allow people to call in reports of harassment across West Africa. The hotlines reflect recognition among officials that people want change, stakeholders said.
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